Privacy Policy

1. Introduction

Octopus Cards LLC ("Octopus Cards," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or purchase and redeem our digital gift cards and top-up products.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, and billing information when you create an account or make a purchase.
• Transaction Data: Details of cards purchased, redeemed, and associated payment records.
• Device & Usage Data: IP address, browser type, operating system, referring URLs, pages visited, and access times.
• Cookies & Tracking: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy).

3. How We Use Your Information

• To process transactions and deliver digital cards and top-ups.
• To create and manage your account.
• To communicate with you about orders, support, and updates.
• To detect and prevent fraud, abuse, and security incidents.
• To comply with legal obligations and regulatory requirements.
• To improve our platform, products, and user experience.
• To send promotional communications (with your consent).

4. How We Share Your Information

We do not sell your personal information. We may share data with:

• Service Providers: Payment processors, hosting providers, and analytics services that help us operate our platform.
• Partners: Affiliated platforms (e.g., Drffle) to facilitate card purchases and redemptions.
• Legal Authorities: When required by law, court order, or to protect our rights and safety.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Transaction records are retained for a minimum of 5 years in accordance with applicable financial regulations.

6. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. While no method of transmission over the internet is 100% secure, we strive to protect your information using commercially reasonable means.

7. Your Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict the processing of your data.
• Withdraw consent for marketing communications at any time.
• Request data portability.
• Lodge a complaint with a supervisory authority.

To exercise any of these rights, contact us at privacy@octopuscards.io.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

Octopus Cards LLC
Email: privacy@octopuscards.io